Current Order: 0 (
Payments:
Payment can be made in the following ways:
Bank Transfer – Paypal
Shipping:
Shipping is done by express courier (Bartolini, SDA, Poste Italiane, Nexive or other express courier) based on the size, weight and destination of the package.
If you have special needs for delivery times, send an email to info@dinstrument.com
IMPORTANT:
Pursuant to Legislative Decree 22 May 1999, n.185 (distance contracts), the goods travel at the recipient’s risk, therefore MOER srls is not liable for any theft and/or damage and/or total or partial shortages. The risk of damage or loss of the product passes to the recipient at the time of shipment of the goods (delivery of the package to the Courier responsible for subsequent delivery to the Customer). The goods are shipped insured only if expressly requested by the Customer, obviously with a charge for the surcharge relating to the service.
It is important that the Customer, upon receipt of the goods, checks that:
1) the number of packages delivered corresponds to that indicated in the document that accompanies them;
2) the packaging is intact, not damaged or wet or in any way altered or tampered with, including the closing materials/seals.
Any damage or discrepancy in the number of packages, as well as any delays in delivery, must be immediately contested to the Courier who makes the delivery, by adding the wording “withdrawal with reservation due to lack and/or damage to n° … packages” on the appropriate document and confirmed by email to MOER srls, within seven calendar days. Even if the packaging is intact, the goods must be checked within seven calendar days of receipt.
Any hidden damage must be reported within seven calendar days to MOER srls via email, attaching all appropriate photos and/or other details upon request. Any report beyond the aforementioned terms and/or through means other than those indicated above will not be taken into consideration. The Customer assumes full responsibility for each declaration. Once the Courier’s document has been signed, the Customer
will not be able to make any objections regarding the external characteristics of what was delivered and the number of packages received.
A product in stock is delivered by courier in national territory generally within 1/2 working days. This delivery time refers to the products in stock at the time of the order, for items not present, the time indicated in the listing applies.
However, it may happen that:
1) While you are ordering a product that you see available, the same product is ordered at the same time, or has just been ordered,
by another customer through our site, or physically
at our headquarters.
2) In the event of an order of multiple pieces of the same product, the total quantity ordered may not be fulfilled in a single shipment, even if a quantity greater than the number of pieces you requested is displayed on the site; this is because the same product may have been ordered at the same time by other customers.
In this case, the goods will be delivered to you in multiple shipments,
of course, for the “backordered” order you will not pay additional shipping costs.
Unless otherwise instructed, MOER srls is entitled to make partial deliveries, it being understood that the shipping costs (if applicable) will be charged to you only once. The package is delivered to the customer directly by the courier who does not deliver to the floors.
Right of Withdrawal
The right of withdrawal is regulated by Legislative Decree no. 206 of 06/09/2005. The right of withdrawal is regulated by law if the Customer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order form) has the right to
withdraw from the purchase contract for any reason.
To exercise this right, the Customer must send a communication within 10 working days from the date of receipt of the goods. The communication of withdrawal must be sent by registered letter with return receipt addressed to:
MOER SRLS
Via Campania 25/b
41051 Montale Rangone (MO)
The communication may also be sent in advance by email to info@dinstrument.com, provided that it is confirmed by registered letter with return receipt within 48 hours.
Warning: Customers who purchase with a VAT number cannot exercise the right of withdrawal.
Withdrawal Procedures
The right of withdrawal is however subject to the following conditions:
1) the right applies to the product purchased in its entirety;
2) it is not possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, attachments, etc.);
3) The return of the product must take place within a period not exceeding 14 working days from receipt of the goods.
4) The purchased good must be intact and returned in the
original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.);
5) to limit damage to the original packaging,
we recommend, when possible, to insert it in a second box; the affixing of labels or adhesive tape directly on the original packaging of the product should be avoided;
6) In accordance with the law (combined provisions of art. 67, 1st, 3rd and 4th paragraphs), the only costs borne by the customer are the shipping costs relating to the return of the good;
7) The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer; in the event of damage to the goods during transport, MOER srls will notify the Customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier and obtain reimbursement of the value of the goods (if insured); in this event, the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal;
8) MOER srls is not liable in any way for damage or theft/loss of goods returned with uninsured shipments;
9) Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and/or the original wrapping are damaged, it will withhold a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
Return procedure
The procedure to follow once the Customer has decided to exercise the right of withdrawal is as follows:
Send registered mail with return receipt to the following address: MOER SRLS via Campania 25/b Montale Rangone (MO) 41051
Wait for confirmation of receipt of registered mail from MOER SRLS.
Send the package according to the methods illustrated.
The return of the product must take place within a period not exceeding 14 working days from receipt of the goods.
Without prejudice to any repair costs for damages ascertained to the original packaging, MOER srls will refund the Customer the entire amount already paid, within 30 days of receiving the withdrawal notice and receipt of the item with the exception of shipping costs by
Bank Transfer-Paypal. Therefore, it will be the Customer’s responsibility to promptly provide the bank details on which to obtain the refund (ABI Code – CAB – Current Account of the invoice holder or Paypal account).
When the right of withdrawal lapses
The right of withdrawal lapses completely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where it ascertains:
1) Even partial use of the goods and any consumable materials;
2) The lack of the external packaging and/or the original internal packaging;
3) Damage to the product for reasons other than its transport;
4) The absence of integral elements of the product (accessories, parts, etc.);
In the cases indicated above, the purchased goods will be returned to the sender, charging the latter the shipping costs;
ATTENTION: Customers who purchase with a VAT number cannot exercise the right of withdrawal.
Guarantees and Assistance
All new products sold by MOER srls are covered by the manufacturer’s conventional warranty and by the 24-month warranty for defects of conformity, pursuant to Legislative Decree 24/02. Used products are covered by the warranty as indicated in the description of the product itself. To benefit from warranty assistance, the Customer must keep the invoice and/or receipt of payment and the related order from our site. By accepting the purchase contract, the Customer acknowledges the methods of Assistance in force at the time of the use of Warranty Assistance, which he accepts. The manufacturer’s conventional warranty is provided according to the methods illustrated in the documentation inside the product packaging.
Returns
In cases where the application of the guarantees requires the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.), to limit damage to the original packaging, we recommend, when possible, to insert it in a second box; in all cases, the affixing of labels or adhesive tapes
directly on the original packaging of the product must be avoided.
In this regard, Legislative Decree 206/05 provides that the return must take place within a period not exceeding 14 working days from receipt of the goods.
For any problem concerning items already delivered (non-compliant or damaged product, missing material, etc.), please contact us. MOER srls will use this information to personalize
and improve the service it offers you.
Complaints
MOER srls is very attentive to the needs of its customers. Report any anomalies and poor service: missing ordered goods, unprofessional staff, unreliable couriers, etc. We will be ready to respond and solve your problems. You have the option to submit a complaint
in writing directly to this address: info@dinstrument.com
Jurisdiction and competent court
The sales contract between the Customer and MOER srls is understood to be concluded in Italy and regulated by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Modena.
Sales Prices
All sales prices of the products displayed and indicated on the website www.mo-er.it include VAT and any other tax.
Purchase Conditions
MOER srls accepts both national and international orders
All sales prices of the products displayed and indicated on the website www.mo-er.it for which they constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, include VAT and any other tax.
The Customer will be responsible for shipping costs, clearly displayed before completing the order.
All prices shown are indicated in Euros.
In the event of a discrepancy in prices, subsequent to the Customer’s order, these will be immediately communicated to the Customer by telephone or by e-mail who will be able to withdraw from the purchase commitment undertaken without any penalty.
The Customer can purchase the products present in the electronic catalogue of www.mo-er.it at the time of sending the order. The images and technical data accompanying the product sheet may not be complete and exhaustive of the specific characteristics but may differ for example for: (weight, colour, etc.).
Correct receipt of the order is confirmed by www.mo-er.it by means of an email response, sent to the email address provided by the Customer. This confirmation message will reiterate all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections.
The contract stipulated between the Customer and MOER srls is to be considered
concluded only after the sending of the email of acceptance of the contract by MOER srls
By placing the order on the site www.mo-er.it the Customer declares to have read the conditions of sale, the proposed payment methods and the entire purchase procedure. With express reference to articles 3 and 4 of Legislative Decree 185/89 the Customer will receive, via email, all the information necessary for the identification of the seller that
the Customer must keep together with the email of acceptance of the contract.
Invoicing
For each order placed on the site, MOER srls issues an invoice for the material shipped. The invoice is issued at the same time as the order is processed and normally accompanies the goods in the envelope placed on the packaging or inside the packaging itself. For the issuance of the invoice, the information provided by the Customer during the purchase procedure is valid. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice. The amounts will be shown on the invoice in Euros.
For any information, contact our staff by email at info@dinstrument.com
Dealer (B2B) Warranty Conditions
The warranty for Dealer (B2B) customers has a duration of one year from the date of purchase. This clause supersedes the standard two-year warranty.
Warranty Activation
To activate the warranty on an item, it is mandatory to attach the following documentation:
– A detailed description of the problem encountered.
– The installation invoice issued by a qualified professional, as specified in the item’s user manual.
Failure to submit one or both of these documents may invalidate the warranty claim.
Additional Terms and Conditions for Dealers
The partnership with our Dealers is fundamental for mutual success. Below are the terms and conditions governing the relationship between us and our Dealers (B2B):
1. Dealer Registration and Approval
To become an official Dealer, it is necessary to complete the registration process by providing all required information, including company, tax, and contact details. Our company reserves the right to approve or reject any registration request at its sole discretion and without obligation to provide reasons. Approval is subject to verification of compliance with our standards and requirements.
2. Prices and Commercial Conditions
Approved Dealers will be provided with reserved informations and conditions, which may include special discounts, facilitated payment terms, and dedicated promotional offers. These terms are confidential and must not be disclosed to third parties. We reserve the right to modify price lists and commercial conditions at any time, with prior notice to Dealers.
3. Dealer Obligations
– Promotion and Sales: Dealers undertake to promote and sell our products professionally, ensuring an accurate representation of their features and benefits.
– Compliance: Dealers must comply with all applicable laws and regulations in their jurisdiction, including those related to consumer protection and advertising.
– Correct Installation (in case of Installer): It is mandatory for Installer personnel to to ensure its adequate knowledge and support to end customers.
– Feedback: Dealers are encouraged to provide constructive feedback on products and processes to contribute to continuous improvement.
4. Support and Resources for Dealers
We will provide our Dealers with the necessary support to facilitate the sale and installation of products, which may include:
– Access to marketing materials
– Technical support
– Updates on products and new versions
– In-factory walktrought
6. Termination of Relationship
Both parties may terminate the partnership agreement with written notice. Our company reserves the right to immediately terminate the partnership in the event of a serious breach of these terms by the Dealer.
ATTENTION————-
All contents of this site are property of MO.ER srls, and cannot be reproduced in any form without authorization. MO.ER reserves the right to modify the site in any part without prejudice or notice.
While we do our best to ensure that the site is updated in every part, MOER srls does not hold itself responsible for any guarantee or assume any responsibility regarding any errors, incorrect stock, timing or incorrect information.